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‎11-18-2020 05:26 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

Last week I wanted to scan some pages from a book and the printer said there is paper stuck on the top part of the printer. After I somehow managed to solve that, the printer now says "supply problem" and just has "?" instead of how full the catridges still are. I think it also had a firmware update the week before. Is there any way to fix this? I use this printer fro university and it is just a year old now.

Category:
1 REPLY 1

‎11-18-2020 06:20 AM

HP Recommended

Downgrade firmware. No other solution up to this moment. Or use only genuine original toner cartridges.

Previous firmware versions, check your model:

https://www.ghost-white-toner.com/firmware-update-warning/

 

Stefan
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