Printer (OfficeJet 4630) won't print after firmware update

[Olduvai]

It appears that since the last firmware update (Aug 29, 2018) my printer stopped functioning. The scanner is still working fine but the first attempt to print post the update notified me that my cartridges needed replacing (one was a remanufactured one). Both have since been replaced with HP cartridges but I continue to receive an error message that the tri-color cartridge must be replaced. 

[senan6806]

@Olduvai

Welcome to HP Forums. This is a great place to get support, find answers and tips to your technical queries.

Power resetting the printer and cleaning the cartridge electrical contacts may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the cartridge electrical contacts, refer to solution 3 from this document.

5) Plug the power cord back into the printer.

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Olduvai]

I had followed this process before posting but have tried it again. The printer continues to tell me that the tri-color cartridge must be replaced.

[senan6806]

@Olduvai

I'm afraid, it a possible hardware failure. Please call HP Support to obtain all available repair/replacement options, you my use the steps below to reach contact them:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Thanks!

[Olduvai]

Seems rather odd that this issue arose the first time I tried to print after the firmware update. Is there any way to reverse the update or bypass the problem? I rarely, if ever, use colour in my printing.

[senan6806 · Accepted solution]

@Olduvai

Unfortunately, there is no way to rollback a printer firmware. However, Officejet 4630 supports single cartridge mode. If you remove the color cartridge from the printer, the printer should still be able to function properly in single cartridge mode.

[Olduvai]

Thank you. Wish I'd been aware of this before purchasing the colour cartridge. 

[senan6806]

@Olduvai

You are welcome!

Glad I could help. If you need any help, feel free to reach out to us.

Have a great day!