Printer Officejet Pro 9015 - Change Region

[robertkpax]

Hi, please help me with this. I've made about 4 chat sessions with the virtual assistant and called multiple local numbers to no available.

I have a 9015 Officejet pro printer here that I bought in the US. I have now moved to Chile, but the printer refuses to accept the Latin america ink cartridges  (Ink catridge 964). I have tried multiple ways to change the region but am not successful. The local HP authorized service centers also are not able to help.

Many thanks,
Roberto

[VikramTheGreat]

Hi @robertkpax,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're having trouble using your HP OfficeJet Pro 9015 All-in-One Printer after moving from the USA to Chile, and you're unable to perform the regionalization process — is that correct?
 

To assist you better, please confirm the following:

• Have you already tried to contact HP Support for a regional reset?
• Are you using original HP cartridges purchased in Chile, or are they still from the U.S.?

Also, to perform a printer region reset, you need to meet the following conditions:
 

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer's full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it.
4. Make sure the HP Smart App is installed too.
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[robertkpax]

Hi Vikram,

Thanks for your quick response. Yes, I tried to contact HP support for a regional reset, but I haven't received a solution yet.

I bought the HP cartridges in Chile, and they are all original.

The printer is connected to my Windows 10 pc using a USB cable, and I already installed the full-feature HP software. Please, let me know how to proceed.

Cheers,
Roberto

[VikramTheGreat]

Hi @robertkpax,

Thank you for your response,

 

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well.

 

Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 

Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

 

Please share a screenshot of this window in a Private message.  Click the private message icon

To access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Use the "Copy to Clipboard" feature to paste the values here.

VikramTheGreat

HP Support

[Max3Aj]

@robertkpax, Thank you for helping us with the relevant details. 

I have sent the response over the private message. 

Please do check. 

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Kudos/Thumbs Up” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support