cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 1
Message 1 of 4
215
Flag Post

Solved!

Printer Offline

HP Recommended

I installed an hp deskjet 2620 printer configured to work in wifi mode. I installed and reinstalled the right drivers as indicated by HP print and scan doctor, but very often the printer is OFFLINE. The computer (HP Probook 4530 with Windows 10) sees the printer but I cannot print. When I restart the computer, the printer prints the previous print queue. It happens every time. I followed all the advice I found on the Internet, but without success. 

3 REPLIES 3
Highlighted
Level 15
Level 15
1,499 1,488 156 378
Message 2 of 4
Flag Post
HP Recommended

@BeppeVarese 

Hello,

In order to palliate this issue, please check the printer status as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter key. The Devices and Printers window opens.
  3. Right-click the name of your HP Deskjet 2600 series printer, then click See what's printing or Open queue.
  4. Click Printer, and then uncheck Pause Printing and uncheck Use Printer Offline and close all windows.
  5. Try to print.



If the issue continues, please configure a new port as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter key. The Devices and Printers window opens.
  3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
  4. Select Standard TCP/IP Port and click New Port....
  5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
  6. Once the port is added, click Finish and close all windows.
  7. Try to print.

I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Highlighted
Author
New member
2 1 0 1
Message 3 of 4
Flag Post
HP Recommended

Thanks a lot, I entered the manual ip address and now it seems that everything works

thanks

Giuseppe

Highlighted
Level 15
Level 15
1,499 1,488 156 378
Message 4 of 4
Flag Post
HP Recommended

@BeppeVarese 

Hello and thanks for your return,

 

Congratulations!:Award_Gold:

 

I welcome you to the English HP community support.

 

Do not hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation