• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-11-2025 04:30 PM

HP Recommended

Today I switched to a new router and new wi-fi, and my HP Envy is not connecting to it at all. It shows up as "Printer Offline" in the HP Smart app. I tried hiding it, but that didn't work. Now HP Smart doesn't want to connect to it at all because the printer is still "Offline". I tried turning the printer off then back on, and still nothing. I tried virtual assistant to no avail. I'm just simply trying to reconnect my printer to the new wi-fi and simply wanted to find a way to reconnect my printer to the new wi-fi. 

Category:
1 REPLY 1

‎02-12-2025 01:44 AM

HP Recommended

Hi @TM44444 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=fMbuF5cpCW4&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.


HP Envy 6455e Printer WiFi Setup.
HP Envy 6455e Printer WiFi Setup.
youtube.com/watch?v=fMbuF5cpCW4&ab_channel=Prin...
This video reviews the step-by-step method to do the wireless setup of your HP Envy 6455e All-in-one Printer with iPhone and HP Smart App. Welcome To My Channel - Printer Guruji https://www.youtube.com/c/PrinterGuruji
Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.