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Today I switched to a new router and new wi-fi, and my HP Envy is not connecting to it at all. It shows up as "Printer Offline" in the HP Smart app. I tried hiding it, but that didn't work. Now HP Smart doesn't want to connect to it at all because the printer is still "Offline". I tried turning the printer off then back on, and still nothing. I tried virtual assistant to no avail. I'm just simply trying to reconnect my printer to the new wi-fi and simply wanted to find a way to reconnect my printer to the new wi-fi. 

1 REPLY 1
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Hi @TM44444 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=fMbuF5cpCW4&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.