Printer/PC setup

[Firehorse7766]

Why aren't documents printing from y PC?? I just hooked up the DESKJET 2775e to my PC and Mobile. It prints all photos and PDF doc's but not anything else (ie Word doc's). It says that it's connected and "ready" whenever I go to print. But nothing happens. Then I go to print a pdf or photo and it prints. What's the deal???

[Dragon-Fur]

@Firehorse7766 

Welcome to the HP Community Forum.

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@Firehorse7766 wrote:

Product:     DESKJET 2775e

Operating System: Windows 10

Why aren't documents printing from y PC??

I just hooked up the DESKJET 2775e to my PC and Mobile.

It prints all photos and PDF doc's but not anything else (ie Word doc's).

It says that it's connected and "ready" whenever I go to print.

But nothing happens.

Then I go to print a pdf or photo and it prints. What's the deal???

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Install the Full Feature Software / full driver printer software.

Full Driver printer software supports printing directly from Word and other software / applications.

Why?

There are parts to the Printer Software:

Examples

• HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store .  HP Smart requires that you sign in using your HP Account credentials.  HP Smart benefits when the full driver printer software is also installed.

• HP Smart Printing – Where supported, “Smart Printing” is an option in the printer list when choosing the Printer to be used for the current job setup.  Example:  Open Printer (list – top left of menu) > Select HP Smart Printing   -- Note – HP Smart Printing supports Custom Presets (Custom Shortcuts)

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The full driver printer software includes HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

When installed,

HP Smart is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features

When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features

And

The Full Driver printer software can also show up in Settings > Apps > Apps and Features

Printer perhaps one of:  Results for "deskjet 2700" (20) 

Video:

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

and / or

Supported printer models and latest Windows, install using the newest HP Easy Start Software wrapper

• Open  Home Page - HP Easy Start >> Open Category Software and Drivers 
• Download and Save the current version of the Easy Start Software to install your print software

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2
• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

Results for "deskjet 2700" (20) 

OR

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Enter the device type and model name of your HP device

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[meernesto1]

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[meernesto1]

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