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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer

Can anyone tell me where to find the default admin PASSWORD for my 9010e?  

Can anyone tell me why a printer needs both a PIN and a PASSWORD?  

==JJS==
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @jimspy 

 

1. Usually the PIN is required when you are connecting with a network wifi router that has WPS configuration enabled.

 

2. And the PASSWORD is used when you are setting up your printer with Wi-Fi Direct option.

 

3. WPS configuration using a PIN:

>> https://www.youtube.com/watch?v=Xl3O0o1iBCQ&ab_channel=CopyPrintScan

 

4.  Wi-Fi Direct setup using a PASSWORD:

>> https://www.youtube.com/watch?v=a-hIaPgb2lM&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

4 REPLIES 4
HP Recommended

Have I stumped you?  

==JJS==
HP Recommended

Hi @jimspy 

 

1. Usually the PIN is required when you are connecting with a network wifi router that has WPS configuration enabled.

 

2. And the PASSWORD is used when you are setting up your printer with Wi-Fi Direct option.

 

3. WPS configuration using a PIN:

>> https://www.youtube.com/watch?v=Xl3O0o1iBCQ&ab_channel=CopyPrintScan

 

4.  Wi-Fi Direct setup using a PASSWORD:

>> https://www.youtube.com/watch?v=a-hIaPgb2lM&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

So the password I'm being asked for by HP Print & Scan Doctor is the WiFi Direct password?  There's no other password associated with the printer?  

 

OK, that's great.  But here's the problem:  I'm running Print & Scan Doctor because my printer is frozen.  Can't pull up anything on the screen, so looking up the WiFi Direct password is out of the question.  I suppose I'll have to unplug the printer altogether, re-connect power and hope it resets.  After that I'll be sure and look up the WiFi Direct password and jot it down for the future.  

 

You get a "Yes" and an "Accept" for your efforts.  Thank you.  

==JJS==
HP Recommended

Great 😊, nice to know that information provided helped

nochebuena.JPG

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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