Printer Preferences tab does not allow me a print in colour option

[Wozza1952]

Hi,

I have a HP printer HP381054 (HP ENVY 4520 Series).

I have uninstalled and reinstalled this printer at least 10 times with the same issue.

Once installed it will not print in colour via my HP Windows 11 laptop.

When I go into the "Printing Preferences" tab and click on the "Paper/Quality" tab the option to select Black & White or Colour isn't there although it was there before!

Hope that is enough information but let me know if anything else is needed.

Please help me as this black & white only option is driving me mad!

Thanks in anticipation

Warren

[Dragon-Fur]

@Wozza1952 

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If not done,

• Install the full driver printer software > Restart the computer and log in
• (Re)check that Microsoft is NOT managing your default printing device - Adjust if needed
• Open Printer Properties > Tab Advanced > Set Driver = the HP driver and not the Microsoft or IPP driver

Details / Examples

The Full Feature Software is the foundation that supports printing from (for example) Word and other software programs.

For supported versions of Windows

The Full Feature Software / full driver printer software is available.

The software can be uninstalled from the computer and reloaded.

What to do

• If not done, Check / (Re)Install the Full Driver printer software
• Check / Adjust Printer Properties > tab Advanced > Driver = HP driver and not Microsoft / IPP driver

Details / Examples

====================================

Printer Software

If you have not yet done so, install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP ENVY 4520 series Print and Scan Driver and Accessories 

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan – Shortcut on Desktop named for the printer model

OR

• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan - Shortcut named for itself

AND / OR

• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20

Example - Settings > Bluetooth & devices > Printers and Scanners

Default Printer settings / options

Default_Printer_Check_and_Manage_2

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Windows - Printer Properties - Driver Selection

Microsoft / IPP Class drivers do not provide full access to the printer features.

Install the Full Feature Software for the printer and then check Printer Properties

 Check that Printer Properties are correctly selecting the HP Driver.

Windows 10

Control Panel > icon view > Devices and Printers

Right-Click on Printer > Printer Properties > Tab Advanced

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer >

Printer Properties > Tab Advanced

Top section

Driver:  Check that the HP driver is selected as opposed to the Microsoft / IPP class driver

Example - Printer Properties > Tab Advanced > Driver & optional setting for Reprint

Printer_Properties_Reprint_6

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 4527 All-in-One Printer  

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