Printer Redirection through RDP printing only in black lines.

[rshap]

I'm on a Windows 10 (64bit) PC and I have an HP 6970 Office Jet Pro connected wirelessly to my PC and I can print fine locally.

However, when I remote via RDP into our company Windows 7 (64 bit) server, I have difficulty printing.

I have printing redirection setup, and the printer shows up fine and is connected. But when I try and print from the server, the printer prints only in unintelligble black lines as you can see here:

https://i.imgur.com/clw6Qsy.png

It appears to be a driver issue. I've tried installing both the windows 7 and windows 10 driver on the server, I've even tried the universal PCL6 driver on the server, but I keep printing these black lines.

Am I correct in assuming that the printer on the server needs to be according to the server operating system? Or the client operating system?

Maybe I'm not installing the exact same driver on both the server and client because they're different operating systems? The next thing I will try is installing the generic pcl6 driver on both the server and client.

Does anyone have any idea how to resolve this?

Thank you.

[ShlomiL · Accepted solution]

Hi,

The would occour do to a driver issue indeed.

The HP universal PCL6 driver would not be applicable as the printer uses teh PCL 3 language only and a such will likely cause issues..

You may try using the HP Deskjet 6940 driver as an alternative driver, it should become available under HP within the Add Printer wizard, if not press Windows Update and it should become available once teh update completes and the list appears again.

Try it first on the server, if no change is shown do the same on the client too.

Hope that helps,

Shlomi

[rshap]

Thank you so much for your response, I will try that today.

Just for my knowledge, if a windows 10 computer is remoting into a windows 7 computer and trying to print from a local resource, should the driver on the remote printer be for the remote operating system or for the local operating system? In this example, would I install the windows 10 driver on both computers since the printer is connected to the Windows 10 computer? Or would I install the windows 10 driver on the windows 10 pc and the windows 7 driver on the windows 7 pc?

Thank you very much.

[rshap]

Thank you for your help! It's working now. Ultimately I had to install the HP Deskjet 6940 driver on both the local and remote computers so that it would redirect with the correct driver. Thanks for your help!

[rshap]

Ok, so now I can print successfully through rdp, but how can I scan? Do I need to use a special scanning software? I can scan fine through the windows 10 app on my pc, but I can't seem to scan on the windows 7 PC.

Here's the app on the windows 10 pc which works fine even with the 6940 driver:

Heres the hardware info of the device:

Here it is redirected on the windows 7 pc:

[ShlomiL]

Hi,

As much as I aware only printing redirection works over RDP, same as offered for printing sharing only for a local network connection..

There are some 3rd party applications to allow RDP scan sharing capabilitieis, a Google search may help locating a such:

https://www.google.co.il/search?client=firefox-b-ab&dcr=0&q=Remote+Desktop+Scanning&spell=1&sa=X&ved...

TSScan as example is a solution I am personally aware of:

https://www.terminalworks.com/remote-desktop-scanning?gclid=EAIaIQobChMIl9KAsMLk1wIVTp4bCh2wcgxqEAAY...

Those are not natively offered by Microsoft...

Hope that helps,

Shlomi

[rshap]

Ok, thanks for confirming that scanning over RDP is not natively supported. All the third party tools aren't free. I think the best solution to this is to setup onedrive on both PCs and then scan directly to the folder and it should sync up. Additionally, I can setup copy and paste between the PCs. Looks like this is not longer an HP issue.

Thank you for all your help!!!

It's greatly appreciated!