Printer Regionalization

[56Frank]

I purchased my OfficeJet Pro 8720 printer while living in Australia. I have permanently moved back to the US and have discovered that the US ink cartridges are not recognized by the printer. After some research I understand that my printer will need to have a Regional Reset completed to allow the US ink cartridges to be used. I opened a support ticket [personal info removed]over a week ago but have not received a reply and need to have this reset completed soon as I have documents that must be printed and signed. Can you please assist with my printer region reset.

Thanks!

[Betty0610]

@56Frank

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[56Frank]

I have the printer connected by USB to my computer.

I have the latest HP Support Assistant and HP Smart installed

A full set of new Genuine HP 952 cartridges installed

Regionalzation needs to be reset from Asia to the USA

Please let me know when you would like to contact me to work through the process.

[Betty0610]

1.) Connect the printer via USB:

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610 · Accepted solution]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!