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‎09-29-2026 03:33 PM

HP Recommended
Operating System: macOS 26.0 Tahoe

I'm unable to add my printer to my HP support account. When I enter the serial number, it says it is not valid. I have entered it manually multiple times, re-checking it each time. I've also copy and pasted it from HP app.
The printer is also having a paper jam error, when there is no paper jam, and I'm trying to troubleshoot it on the HP Virtual Support. But I can't make progress there because it won't recognize my HP OfficeJet Pro 8600 Plus All-inOne printer.

Category:
4 REPLIES 4

‎09-30-2026 06:03 AM

HP Recommended

It's too old  printer model.

Support serial number search makes old printers serial number not valid.




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‎09-30-2026 08:31 AM

HP Recommended

Thx. That’s surprising. Did HP forget that they made this printer? Or they just don’t want to support their own product? Either option reflects terribly on them.

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‎10-02-2026 04:49 AM

HP Recommended

They don't want to support 15 year old devices.

 




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‎10-02-2026 05:03 PM

HP Recommended

And that reflects terribly on them not standing behind their products and customers. They’ve now lost me as a repeat customer.

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