Printer Settings

[Joesaab]

After 3+ years I withdrew from the Instant Ink programme as it was not cost effective for my very low use. I commercially purchased genuine HP cartridges but when fitted received the error message that to work I needed to be registered in the Instant Ink programme.  Today I spent 2 hours on case number 5148768065 to remove the "marker" placed on my printer by HP. During this conversation we did a factory reset of the printer which left me with 3 orange flashing lights! We refreshed the wifi connection to no avail. After 2 hours I terminated the conversation. I have since spoken to someone from customer services who tells me a need to pay for technical support.  All this because I found Instant in to be not cost effective.

I am now trying to: a)  Make a formal complaint, and b) get my printer set up so that I cn use it.  Can anyone help with either or both of these objectives please?

[zoey7886]

@Joesaab, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding printer settings! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I can hear the frustration in your words—it’s never fun to spend hours troubleshooting, only to end up with blinking lights and no way forward. Let’s take this step by step.

For the orange flashing lights after the reset:

Power cycle – Turn the printer off, unplug it from power for about 2–3 minutes, then plug it back in and power it on. This often clears post-reset hiccups.

Check cartridges – Make sure the genuine HP cartridges are clicked in firmly, with all protective tape removed.

Re-add Wi-Fi – On the printer’s control panel, run the Wireless Setup Wizard to reconnect it to your network.

Firmware update – If you can get it online, update the firmware from HP’s support page for your model. This sometimes clears the “Instant Ink lock” issue.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,