Printer Setup Incomplete

[OM1970]

I live in Switzerland. When I select Switzerland as a country on page Printer Information in HP Smart, I see: "HP Smart was unable to set in your printer/country setting". When I select Germany, I got "Printer Setup Incomplete" and the printer doesn't print.

What should I do?

[Anand_Andy]

Hi @OM1970,

Welcome to the HP Support Community

I understand you are facing an issue with your HP LaserJet MFP M140we Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Uninstall HP Smart:

1. Disconnect the USB cable from the printer, if necessary.
2. Click Finder in the Dock.
3. In the menu bar, click Go, click Applications, and then open the HP Smart APP.
4. Click and drag the HP Smart to the Trash icon in the Dock.
5. Right-click or Ctrl + click the Trash icon, and then select Empty Trash.
6. Prepare the printer for the driver installation. Make sure it is turned on, cartridges are installed, and plain paper is loaded in the main tray.

Update the printer firmware & macOS

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.
• Update software on Mac 

Now Reinstall HP Smart and then try to set up the printer.

You may refer to this document for more information on HP Smart: HP Printers - Update Your HP Smart Account Information

I hope this helps! Keep me posted. 

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