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‎04-28-2024 06:31 PM

HP Recommended
Operating System: Microsoft Windows 11

I have been using my HP OfficeJet 8015e for a year and just started receiving a message saying my printer setup is incomplete. I have tried removing the printer and adding it again but the message still displays in the printer status window

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1 person had the same question
1 REPLY 1

‎04-30-2024 07:59 AM

HP Recommended

Hi @hoitider ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand there might be a glitch in the printer setup or communication between your printer and computer. Here are some steps you can take to troubleshoot and resolve the issue:

 

  • Restart Your Devices: Sometimes, simply restarting both your computer and your printer can resolve connectivity issues.
  • Update Printer Drivers: Make sure you have the latest drivers installed for your HP OfficeJet 8015e. You can download the latest drivers from the HP website. Software and Drivers for HP OfficeJet 8015e All-in-One Printer
  • Check Printer Connection: Ensure that the printer is properly connected to your computer, either via USB cable or through a network connection. If it's a network connection, make sure the printer is connected to the same Wi-Fi network as your computer.
  • Run Printer Troubleshooter: Windows 11 includes a built-in printer troubleshooter that can help identify and fix common printer problems. To run the troubleshooter, go to Settings > System > Troubleshoot > Additional troubleshooters > Printer and follow the on-screen instructions.
  • Check Printer Status: Ensure that there are no paper jams, low ink or toner levels, or any other physical issues with the printer that might be causing the setup incomplete message.
  • Reset Printer: You can try resetting your HP OfficeJet 8015e to its factory defaults. Refer to the printer's user manual for instructions on how to do this.
  • Reinstall Printer Software: Completely uninstall the printer software from your computer and then reinstall it. Make sure to download the latest software from the HP website.

 

Refer to this document: HP OfficeJet 8015e All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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