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Locked

‎05-11-2023 03:16 AM

HP Recommended
Product: OfficeJet Pro 8024

Hi, my OfficeJet 8024 keeps trying to update its software, but every time it sticks on 0% then says 'download failed' and askes to either retry or cancel.

 

Every retry ends in failure too, and cancelling just restarts the printer and the whole process starts again - frustrating!

 

I've tried to manually update, the download completes 100%, then says 'download failed', then goes into the 'retry' loop above.

 

Any ideas please?

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