Hi, I am a tech helping a friend out he has a hp 2132 printer and he has an M15 neither one will work properly to print. He is on the latest windows 10 home with all windows updates non pending. This computer was recently a fresh install of windows about 2 weeks ago.
So we installed the printer drivers for both printers but when we go to print on either of them the spooler queue will show that it has what we sent there it shows printing and then it act as it completes but the printer never prints and the queue is cleard. We test the scanner on the 2132 and that works so the communication is there something is up with the printer not allowing it to get the job right. We have tried different USB ports as well USB 2 and 3.0 ports. Mind you this worked find prior to the fresh windows install.
I feel like there is some kind of update from windows that might have made this break. Is there something I can do to test further. The smart doctor tool everything passes other then the print not actually happening.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".