Printer Status unknown

[Brijanhub1]

I have an identical problem as similar posted but with a Mac so can't use the solution posted. It prints and it shows the Status and all details of network, etc. but if I try to print of any of the reports it gives an error message saying Printer Status unknown and to rectify in order to print off the reports.

[Kumar0307]

@Brijanhub1, Welcome to the HP Support Community!

Do you mean you are able to print internal reports but cannot print from your MAC?

• How is the printer connected to the MAC? Check the connectivity.
• Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

For now, let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Go to Setup > Tools > Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Try printing from the MAC.

Hope this helps! Keep me posted. 

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