Printer Stuck on Initialization Screen

[GMK56]

Hello,

My HP ENVY Photo 7155 printer is stuck on the initialization screen (attached image). I have tried factory resets, connecting my printer to a computer directly to try and install updated firmware but nothing is working. This there anything I can do or is this a gaint paperweight now?

 

[Raj_05]

Hi @GMK56,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When an HP ENVY Photo 7155 printer is stuck on the initialization screen, it's frustrating but not necessarily a sign that the printer is permanently unusable. Here are a few troubleshooting steps you can try to resolve the issue.

Power Reset

• Disconnect the power cord from the back of the printer while it is still on.
• Unplug the power cord from the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the wall outlet and then back into the printer.
• Turn on the printer and check if it moves past the initialization screen.

Remove Ink Cartridges and Reset

• Turn off the printer.
• Open the ink cartridge access door and carefully remove the cartridges.
• Close the access door and restart the printer without the cartridges.
• Once the printer asks for the ink cartridges, reinsert them and check if it continues initializing.

USB Firmware Update (Hard Reset)

• Download the latest firmware for the HP ENVY Photo 7155 from the HP support website.
• Connect your printer to your computer via USB (not WiFi).
• Run the firmware update tool to see if it can push a firmware update to your printer. Sometimes a corrupted firmware can cause the printer to freeze on the initialization screen.

Check for Paper Jams

• Double-check the printer for any paper jams or debris, especially in the rear access or printhead area. Even a small jam can cause the initialization process to freeze.

Try a Different Power Source

• Plug the printer into a different power outlet, preferably directly into the wall and not through a power strip or surge protector.

Service Mode or Recovery

• Some HP printers have a recovery or service mode. Try holding down the power button for 10-15 seconds while the printer is plugged in to see if it triggers a service reset.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support