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‎01-27-2021 01:11 PM

HP Recommended
Product: HP ENVY Photo 7855 All in One Printer
Operating System: Microsoft Windows 10 (64-bit)
Product: HP ENVY Photo 7855 All In One Printer
Operating System: Microsoft Windows 10 (64-Bit)

Using the HP Printer and Scan Doctor regularly to fix issues with my printer, i noticed it keeps giving error on Device Manager when it is scanning. It says the there is no paper in the paper feeder, or wrong size. I have paper in there that is using it. I can print fine with it, but for some reason, the printer scan and doctor thinks i have no paper loaded, or the correct paper. I also cleaned my paper rollers before this so i made sure they are clean. Not sure what is causing this.

 

I also did the following:

 

- I uninstalled and reinstalled my Printer on my windows 10 pc.

- I tried different paper, but the issue still persists even with different paper.

 

The only way to fix it is skip it. I don't want to skip a step in the printer and scan doctor, but i will have to do this if i cannot find the problem that is causing this issue. Please help.

 

NOTE: I am using A4 8.5X11' which is the recommended paper to use by my printer. Also, please don't mark as spam as i really need help please. Thank you. 

Category:
1 REPLY 1

‎02-14-2021 03:37 PM

HP Recommended

@Dimon00789

 

Welcome to the HP support community.

 

Did you update the printer firmware?

If not, follow the below steps to update the printer firmware:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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