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HP Recommended
HP Deskjet
Microsoft Windows 10 (32-bit)

I have had this printer for about a year. Every single time I use it I want to throw it out the window. I have had to have to printer reinstalled on my computer 3 times, I have had a replacement, and I have to turn my printer on and off at least 5 times before it even says it's available. It shouldn't take this much effort to print something. Half the time I end up printing at work because it's not even worth the fight with this ridiculous thing. 

1 REPLY 1
HP Recommended

@DLK4

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please download and run the HP Print And Scan Doctor ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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