Printer Will Not Turn On

[jtmiller2]

I turned off my printer yesterday.  When I tried to turn it back on, it would not turn on.  After some online research, I learned that "driver not available" seems to be my problem. I tried many suggested ways to resolve my problem but none worked. Today I used HP Smart, but diagnosis: "Driver Check issue not fixed." So, I am stumped. What do I do next?

[zoey7886]

@jtmiller2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the printer not turning on! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY 5055 All-in-One Printer is not turning on, but you've also encountered a "Driver not available" issue, let's troubleshoot step by step:

Check Power Issues (If the Printer Won’t Turn On)

Ensure Proper Power Supply

• Disconnect the power cord from both the printer and the wall outlet.
• Wait 60 seconds, then plug it back in directly to a wall outlet (not a power strip or surge protector).
• Try turning the printer on.

Perform a Power Reset

• Unplug the printer from power.
• Press and hold the Power button for 15 seconds.
• Reconnect the power and turn it on.

Check the Power Adapter & Cord

• Make sure you're using the correct HP power adapter and cable.
• If possible, test with another compatible power adapter.

Fix "Driver Not Available" Issue

If the printer does turn on but the driver issue remains, follow these steps:

Uninstall Old Drivers & Software

• Press Windows + X → Device Manager → Expand Printers
• Right-click HP ENVY 5055 → Click Uninstall device
• Check Delete the driver software for this device → Click Uninstall
• Also, go to Control Panel → Programs & Features → Uninstall any HP printer software.

Download & Install Latest Drivers

• Go to HP Support
• Search for HP ENVY 5055 → Download the latest Windows 11 driver
• Install and restart your PC.

[zoey7886]

Use HP Print and Scan Doctor

• Download HP Print and Scan Doctor
• Run the tool and follow on-screen instructions.

Manually Add Printer

• Press Windows + I → Devices → Printers & Scanners
• Click Add a printer or scanner → Wait for detection or select The printer that I want isn’t listed
• Follow the prompts to install it manually.

Let me know if any step needs more details!  

Take care, and have an amazing day!  

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Regards,