Printer admin password lost

[IvanTil]

Hello,

I can't use all the functionalitie of my printer because it requests me an Admin password. I don't even remember that I have ever set a password. Anyway, I need to reinitialize this password.

I tried many manipulations (found on youtube/Google and so on) but nothing worked until now.

Could anyone help please?

Regards,

Ivan

[Jay_G24 · Accepted solution]

Hi @IvanTil,

I'd like to help!

I understand the printer is locked with an adminstrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[IvanTil]

For users with same printer here is what worked for me :

• Press and then release the Power button of your printer.
• Wait while the printer finishes its initial process of starting up and stops making noise.
• Notice the Power button of the printer flashing the white light after it boots.
• Press and hold the Power button.
• Tap and then immediately release the Start Copy Black button twice.
• Press and then let go of the Cancel (Red X) button thrice.
• Wait for the Wi-Fi Network Status light to blink.
• Set up your printer to new settings now because it is back to the factory defaults.