Printer already registered.

[SimonGL]

I was given a used LaserJet printer - M110we.

During the setup (via the HP Smart App) I'm advised the printer is already registered and thus I cannot use cloud services, but I will be able to print.

Unfortunately, whilst I can print from phone, my PC (running windows 10) says the printer is out of paper, which is not correct.

In addition, the printer keeps printing an error sheet that says "A problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved. This could be related to your billing cycle. Sign in to you HP Account on the home screen to check your status"

Signing in as advised does not help as there appears to be no way of resolving the 'already registered' problem.

After struggling for 2 days, I'm close to giving up and disposing of the printer. This would be unfortunate, given there's no mechanical fault with the printer, it's purely a software/policy constraint within the HP account/service administration.

Please advise if it's feasible to save this printer from landfill!

[Valsimot · Accepted solution]

if you know printer's IP address open the web browser, and enter printers IP address to access printers EWS. In the service tab should be an option to restore the printer to factory defaults, if asked for a password it's on a label ( PIN)  under the toner access door.

[SimonGL]

Wow! This worked.

I'd already done a factory reset from the printer itself, but didn't sort the problem.

Clearly resetting from the browser does a lot more "cleaning".

Thanks. Much appreciated.

Another device saved from landfill!