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‎10-24-2020 05:47 AM

HP Recommended
Product: HP Deskjet 3050 J610 series
Operating System: macOS 10.15 Catalina

Since upgrade to Catalina the printer does not work anymore. Error message tells me HP advice to re-install the driver. The HP utility can not be opened. Removing and reinstalling driver does not work. Even when I go to through Finder to the driver library and remove it there and reinstall from scratch it does not resolve the issue.  Even when downloading the drivers again from the HP site it fails.  My OS version is 10.15.7. Please help. 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2020 08:46 AM - last edited on ‎04-02-2026 04:55 AM by Moderator

HP Recommended

@Sodo

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • The full-featured software for the printer is now available. You can download and install the software from here. 
  • Also, try using the HP App to scan. Refer to the document HP Printers - Using the HP App (Mac) for help. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-28-2020 08:46 AM - last edited on ‎04-02-2026 04:55 AM by Moderator

HP Recommended

@Sodo

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • The full-featured software for the printer is now available. You can download and install the software from here. 
  • Also, try using the HP App to scan. Refer to the document HP Printers - Using the HP App (Mac) for help. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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