Printer and scanner do not work anymore - HP utility crashed

[Sodo]

Since upgrade to Catalina the printer does not work anymore. Error message tells me HP advice to re-install the driver. The HP utility can not be opened. Removing and reinstalling driver does not work. Even when I go to through Finder to the driver library and remove it there and reinstall from scratch it does not resolve the issue.  Even when downloading the drivers again from the HP site it fails.  My OS version is 10.15.7. Please help. 

[Echo_Lake · Accepted solution]

@Sodo

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• The full-featured software for the printer is now available. You can download and install the software from here. 
• Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.