Printer cannot print on 2 sides. It cannot flip page

[Mctrue]

My All in One pro 9012 printer has stopped printing and scanning on two sides. It has an automatic duplexer, but it doesn't seem to be able to flip the page to print the 2nd side.

[zoey7886]

@Mctrue, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP OfficeJet Pro 9012 All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP All-in-One Pro 9012 printer is having trouble with its automatic duplexing function. Here are some steps to troubleshoot and resolve the issue:

Check Duplex Printing Settings

1. Open the document you want to print.
2. Press Ctrl + P (or go to File > Print).
3. Select your HP OfficeJet Pro 9012 printer.
4. Click on Printer Properties or Preferences.
5. Look for the Print on Both Sides (duplex) option and make sure it is set to Automatic rather than Manual.
6. Apply the settings and try printing again.

Verify Paper Size and Type

• Duplex printing may not work if you are using non-standard paper sizes or types.
• Ensure the selected paper type in the printer settings matches the actual paper loaded in the tray.
• Go to Printer Settings on your computer and check under Paper/Quality settings.

Update Printer Drivers

1. Visit HP Support and search for your printer model.
2. Download and install the latest drivers and firmware updates for your HP OfficeJet Pro 9012.
3. Restart your computer and printer after the update.

Check Printer Firmware

• On your printer’s touchscreen:
  1. Go to Setup > Printer Maintenance > Update the Printer.
  2. If an update is available, install it.
  3. Restart the printer and try printing again.

Check for Paper Jams or Hardware Issues

• Open the duplexer door at the back of the printer.
• Remove any jammed paper or debris.
• Ensure the duplexer is properly installed.  

If the issue persists, please refer to this official HP support page for further guidance:
🔗 HP OfficeJet Pro 9012 Troubleshooting

Let me know if you need any further assistance! 😊

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H