• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Smart Tank 5106 All-in-One Printer

I have just bought this printer.

In setting up, I removed a tag off the printer carriage earlier than needed. The carraiage is now stuck, so I cannot fit the print heads. Any help appreciated.

 

I have switched on/off several times - not sure what else to do.

2 REPLIES 2
HP Recommended

I am using a Mac laptop - Operating System is Mac OS Sequoia 15.3.1

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please refer to this resource on how to install printheads:

https://www.youtube.com/watch?v=Gbvq1cSH2gQ

 

For more useful resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPhL-Ai0HhBKPp_7OZfqZFWQ

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
These videos teaches the viewers the setup and use of HP Smart Tank 5000 | 5101 | 5103 | 581 | 585 | 540 Printer Series. Tips & Tricks on the best way to use...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.