Printer claim code

[Milajayne]

Envy 4527
Serial number  [personal information removed]

Bought today, trying to 'claim' printer. Claim code it prints will not work. Tried three (removed web services 1st time) but won't accept. Stating claim code 'not recognized'. Very frustrating given new printer!
I tried the support page following it to the letter.
I tried contacting hp support on twitter but less than helpful suggesting I phone a US NUMBER for help.

Now even if I do get a claim code that does work I've bypassed that page to install drivers etc so don't know how to go back and enter the code!

[DavidSMP · Accepted solution]

Hi @Milajayne,

Thank you for visiting the HP support forums. A very good day to you.

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Milajayne]

I managed to work it out. I logged in to the hp connected website and was able to put the claim code in there, where it was accepted.

I also had a issue with entering a postcode but found (after google search) that if I entered a 5 digit number i.e.; 98679 it was accepted.