Printer claim number

[Dtm4]

Flawless setup for Tango X until asked for Printer Claim Number.I CANNOT FIND PRINTER CLAIM NUMBER.

Worked with hp support [phone number removed] for THREE HOURS, no luck. Help! Help! Help! All this from an iPad mini.

[KrazyToad]

@Dtm4

Welcome to HP Support Community

I would like to help

Please ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

Next try disabling and re-enabling the Web Services from the printer's EWS Page

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Scroll through the TABS and look for Web services and try Disabling it restart the printer and then go back to the EWS Page and Re-enable it

- After Enabling the Web services, the printer should print out the Claim Code along with the Information Page

Thank you

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[Dtm4]

Thanks for your input. I was finally able to obtain a “printer code” which worked. But I could not complete my instant ink connection to hp. After much consultation with hp support, we found another problem, hopefully the last problem, that some wireless ports were blocked. My ISP provider (RCN) is sending a technician out Monday morning to (hopefully) unblock those ports. I do think hp has a **bleep** good printer, and I sure hope I can get instant ink settled as well. Hope springs eternal!

[KrazyToad]

I'm glad you are getting this sorted out

Drop us a message anytime you need help

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.