Printer claims Paper Jam but there is none and will not reboot to eliminate error message....

[OspreyCaptain]

Error message number is Ox6100004a....

[sandytechy20]

@OspreyCaptain

Welcome to HP forums, I see that you are getting paper jam error.

Reset the printer.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

You can also refer this HP document for more troubleshooting steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[OspreyCaptain]

I followed the protocol for rebooting the printer and also downloaded the latest updates for the firmware and I still get the same error message.   "problem with printer or ink system" x6100004a I'm 100% sure there is no actual paper jam and the ink carriage is operational as well...very frustrating...next steps???

Spencer Clapp

[sandytechy20]

@OspreyCaptain

This could be a hardware issue.

I request you to speak to our support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, Click here to access your public post and Select - "Accept as solution"