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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer connected to Internet, however, printer will not pri...

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06-20-2025 11:01 AM
Hi @Sue19531,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
Thanks for reaching out — I understand how inconvenient it is when your HP DeskJet 2700 series printer is connected to the internet but won’t print. Let’s walk through a few quick steps to get it working again.
1. Check Printer Status
- Make sure the printer is turned on and not showing any error lights (like paper jam, low ink, etc.).
- On the printer’s control panel, check if the Wi-Fi light is solid blue (indicating it’s connected).
2. Restart Everything
- Restart your printer, Wi-Fi router, and computer or phone.
- This can often resolve temporary communication issues.
3. Check the Print Queue
- On your PC, go to Control Panel → Devices and Printers.
- Right-click your HP DeskJet 2700 → See what’s printing.
- Cancel any stuck print jobs and try printing again.
4. Use HP Smart App
- Open the HP Smart app on your device.
- Make sure the printer shows as “Ready”.
- Try printing a test page from the app.
5. Re-add the Printer
- Go to Settings → Bluetooth & devices → Printers & scanners.
- Remove the HP DeskJet 2700.
- Click Add a printer or scanner and let Windows find it again.
6. Update Printer Firmware and Drivers
- Visit the HP DeskJet 2700 support page: HP DeskJet 2700 All-in-One Printer series Software and Driver Downloads | HP® Support
- Download and install the latest drivers and firmware.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support