Printer connected to Internet, however, printer will not print

[Sue19531]

HpDeskJet2700 printer connected to the Internet, however, the printer will not print

[VikramTheGreat]

Hi @Sue19531,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out — I understand how inconvenient it is when your HP DeskJet 2700 series printer is connected to the internet but won’t print. Let’s walk through a few quick steps to get it working again.

1. Check Printer Status

• Make sure the printer is turned on and not showing any error lights (like paper jam, low ink, etc.).
• On the printer’s control panel, check if the Wi-Fi light is solid blue (indicating it’s connected).

2. Restart Everything

• Restart your printer, Wi-Fi router, and computer or phone.
• This can often resolve temporary communication issues.

3. Check the Print Queue

• On your PC, go to Control Panel → Devices and Printers.
• Right-click your HP DeskJet 2700 → See what’s printing.
• Cancel any stuck print jobs and try printing again.

4. Use HP Smart App

• Open the HP Smart app on your device.
• Make sure the printer shows as “Ready”.
• Try printing a test page from the app.

5. Re-add the Printer

• Go to Settings → Bluetooth & devices → Printers & scanners.
• Remove the HP DeskJet 2700.
• Click Add a printer or scanner and let Windows find it again.

6. Update Printer Firmware and Drivers

• Visit the HP DeskJet 2700 support page: HP DeskJet 2700 All-in-One Printer series Software and Driver Downloads | HP® Support
• Download and install the latest drivers and firmware.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support