Printer connects with phone but laptop, on same network, says printer is offline

[Clarity5]

Hp 2800

[zoey7886]

@Clarity5, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP DeskJet 2800 Printer Offline on Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To resolve the issue where your HP DeskJet 2800 printer appears offline on your laptop but connects well with your phone, you can follow these steps:

Restart Devices:

• Turn off and then turn on your printer, laptop, and router. This can help clear any temporary network issues.
• Ensure your printer is connected to the same wireless network as your laptop. Check the network name (SSID) on both devices to ensure they match.

Check Network Connection:

• Ensure your printer is within range of the router; ideally, it should be within 8 meters (26 feet).
• Inspect the network connection lights on your printer:
  • Wi-Fi Light: Ensure the light is solid blue, indicating a successful connection (more about Wi-Fi lights).

Network Profile:

• Change your laptop’s network profile to Private:
  • Click the network icon on the right side of the Windows taskbar.
  • Select 'Properties' under your connected network name.
  • Change the profile to Private if it’s set to Public.

Diagnose & Fix Tool:

• Use the HP Smart app to diagnose and fix issues:
  • Open the HP Smart app and click the Diagnose & Fix icon.
  • Follow the instructions during the diagnostic process to resolve any detected issues.
• If the HP Smart app is not installed, download it from the HP Smart - Microsoft Store or Mac App Store.

Remove and Re-add Printer in HP Smart:

• Open the HP Smart app.
• On the app home screen, right-click the printer icon, and select "Hide Printer."
• Click "Add Printer" or the plus sign to add the printer again.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,