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‎08-25-2023 04:42 PM

HP Recommended
Operating System: Chrome OS

Hello! We just moved offices and I have been trying to set up the same printer we were using to the new office and it will not connect properly. I went through every step provided on the HP Help page but I keep getting the same error message when I get to the step for checking the security of the printer. This is the url I used to do all of the steps, https://support.hp.com/us-en/document/ish_4411816-4315131-16 . Please let me know what to do to get it working again. It has been just fine until moving here. Thank youScreenshot 2023-08-25 3.32.57 PM.png

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1 REPLY 1

‎08-28-2023 10:24 AM

HP Recommended

Hi @captainbounce 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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