Printer country change

[BarbaraGDP]

I bought my HP printer in Asia and now I'm in europe. The cartkinge doesn't work

How do I reset the country ?

Barbara

[Irfan_06]

Hi @BarbaraGDP,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[BarbaraGDP]

It’s HP tango ,

macOS

i have cable, cartridge, everything….

[Irfan_06]

Hi @BarbaraGDP,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[BarbaraGDP]

Here you are , I'm waiting for the code now . A colleague of yours already told me the steps but never got me to reply

[Irfan_06]

Hi @BarbaraGDP,

I am sorry to inform you that there is no screen shot on your reply sent.

Take a screenshot of the regional reset information screen required to generate the codes and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[BarbaraGDP]

Here you are 

barbara

 

[Irfan_06]

Hi @BarbaraGDP,

I am sorry to inform you that the image is not availble on your reply, as shown on the below image.

As you have exhausted all the possible troubleshooting steps to change the region and you are not able to share the screen shot. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support