Printer default advanced characteristics changes keep reverting to defaults

[BobLF]

My HP Officejet Pro 8600 Plus has been working fine for quite sometime. As I rarely print in color, I have set advanced characteristics to print in black ink only. Recently I had a need to print a color photo. I changed the advanced characteristics to print in color. Once completed, I went back to change them back to black ink only,. The next time I printedthe page came out in color. I rechecked the printer and found that the advanced characteristics had reverted to color. Nothing I do seems to make this change to black ink only permanent. As I do a fair amount of printing it is very inconvenient to override to black ink only evertime I print. What is the problem?

[Barachiel · Accepted solution]

Hi @BobLF ,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you want to setup the printer to print greyscale. 🙂

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

How long are you facing this issue?

Have you tried any troubleshooting steps before you contacted us?

Meanwhile follow the steps given below:

Change the print settings to print with black ink only.

You might need to change your print settings every time you print.

   NOTE:

These steps vary by software, program, and operating system.

1. In your software application, click Print.

2. Select your printer from the list of available printers.

3. Click the option that opens the Printer Properties dialog box. Depending on your software application, this option might be called Printer Properties, Options, Printer Setup, Printer, or Preferences.

4. Click the Features tab, click the Grayscale drop-down menu, and then click Black Ink Only.

      NOTE:

   To use even less black ink, select the Draft setting.

5. Click OK, and then click Print to start the print job.

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[BobLF]

Thanks for the response. However, my questions was not how to override defaults during a print procedure but how to set defaults prior to printing. I have attempted this but as soon as I complete the overrides they revert back to original defaults. Overrinding on virtually every print is time wasting.

[Barachiel]

Hi @BobLF ,

Thank you for responding,

It's great to have you back 😉

Please try the steps given below:

Print only black for all your print jobs

If you do not want to change the print settings every time you print, you can change the default print settings to print with black ink only or grayscale for every print job. The steps vary by printer model and operating system.

   NOTE:

You must have the full feature printer software installed on your computer to change this print setting. Go to the Frequently asked questionssection for more information.

1. On your computer, search Windows for Devices and Printers.

2. Right-click your printer, and then select Printing Preferences from the drop-down list.

3. Select your printer again, and then click the Paper/Quality or Features tab, depending on your software.

   • To print using only the black ink cartridge, change one of the following settings depending on what displays.

     • Click Advanced, click Print in Grayscale, and then select Black Ink Only.

     • Click the Black & White button.

          NOTE:

       To use even less black ink at a lower quality, select the Draft quality setting when available.

   • To print high quality black & white documents or photos, change one of the following settings depending on what displays.

     • Click Advanced, click Print in Grayscale, and then select Print in Grayscale or High Quality Grayscale.

     • Click Print in Grayscale, and then select High Quality Grayscale.

          NOTE:

       The printer uses a mix of black and color inks to produce a high quality black printout.

4. Click OK to complete the change.

Keep me posted. 🙂

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[BobLF]

Here are the steps I used on Windows 10.

From start type printers

Click on printers and scanners settings

Click on HP Officejet Pro 8600(network)

Click on manage

Click on Printing preferences

Click on Advanced

Change print in grayscale to Black ink only

Change print all text as black to enable

Click on OK

Click on Apply

Close out 

Printing still occurs in color. If I return to printer thru the same path the options have reverted back

to the originals of print in grayscale(off) and print all text as black(disabled)

Extremely frustrating

[Barachiel]

Hi @BobLF ,

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts.

Root Level – printer driver reinstallation: 

  

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once it is done, follow this link and install the full feature driver software. 🙂

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 😉

[BobLF]

Followed your instructions. New software was not useful as it did not provide the wifi print option I require. Deleted all and reinstalled thru HP Support software. Printer working as before. 

[KrazyToad]

Hi @BobLF

It looks like you were interacting with Barachiel, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service.I reviewed your concern and the entire conversation.

I would request you to contact our Phone Support and our Support Engineers should be able to Remote into your computer and help you sort this out.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you.

[BobLF]

After reinstall of printer software print characteristic changes are remaining after exit. Black ink only printing now working. Problem solved.

[KrazyToad]

Hi @BobLF

I'm glad you were able to get this issue sorted out.

Do visit our HP Forums and drop us a Message anytime you need help.

Thank you. 🙂