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‎10-23-2018 10:30 PM

HP Recommended
Product: HP ENVY 5530
Operating System: Microsoft Windows XP

My printer is not working on the internet. I have tried unplugging the computer and printer for 30 seconds and it still does not work. In settings the printer shows default, error. Any ideas on how I can fix this?

 

Thank you.

9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2018 11:49 AM

HP Recommended

@Humptulips

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and I would like to help

 

Is the Printer connected to your network already? Are both the printer and computer on the same network?

 

Please download and run the HP Print And Scan Doctor from this Link: http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

  1. On the Welcome screen, click Start to view a list of available printers.

  2. Select your printer in the list, and then click Next.

    If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

    Example of a list of available printers

  3. Click either Fix Printing or Fix Scanning.

    If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

    Example of a list of available printers

  4. Review the list of test results, and then resolve any issues found.

    • If you see a checkmark, the printer passed the test.

    • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

    • If you see an exclamation point, the test failed and required user action, but the step was skipped.

    • If you see an X, follow the on-screen instructions to resolve the issue.

    Example of the results screen with a problem detected

You can refer to this Link: https://support.hp.com/in-en/document/c03286146

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-25-2018 11:49 AM

HP Recommended

@Humptulips

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and I would like to help

 

Is the Printer connected to your network already? Are both the printer and computer on the same network?

 

Please download and run the HP Print And Scan Doctor from this Link: http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

  1. On the Welcome screen, click Start to view a list of available printers.

  2. Select your printer in the list, and then click Next.

    If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

    Example of a list of available printers

  3. Click either Fix Printing or Fix Scanning.

    If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

    Example of a list of available printers

  4. Review the list of test results, and then resolve any issues found.

    • If you see a checkmark, the printer passed the test.

    • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

    • If you see an exclamation point, the test failed and required user action, but the step was skipped.

    • If you see an X, follow the on-screen instructions to resolve the issue.

    Example of the results screen with a problem detected

You can refer to this Link: https://support.hp.com/in-en/document/c03286146

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎10-26-2018 11:38 AM

HP Recommended

Thank you so much! The problem is resolved. My printer is working now.

Was this reply helpful? Yes No

‎10-26-2018 04:45 PM

HP Recommended

@Humptulips

 

I'm glad we got this issue sorted out.

 

Do visit our HP Forums and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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