Printer deskjet 460 not turning on

[philippo38]

hello, 
I was intending to use a printer deskjet 460 (not used since more than 1 year) but I cannot start the printer

when I click on the power button, I get the following problem:

Issue: The Power light, Resume light, and Left and Right Cartridge lights cycle

on the help page, the cause is : The product is turning on

The solution : No action is required. The product is turning on.

Problem : the product keep turning on without any progress

the cartridges are locked, I don't know how to reset the printer

(i tried to disconnect the printer , press 30s the power button without success )

If i connect the printer to my pc with an usb cable, the printer is not recognized

If someone could help me ?

thanks & best regards

Philippo

thanks 

[Kumar0307]

@philippo38, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck and not powering ON. Yes, you are right, this case indicates the product is turning on.

If it does not complete the initialization, let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!