Printer diriver

James19812 · ‎05-18-2020

Hi,

I am having trouble getting my hp envy 5540 to print from my main pc. It works from other devices and it used to work from this one. I have tried removing the device and and adding the drivers in everyway I can think of but although in add device it always find the printer it is saying drive unavailable? and if you send something to print it just says printer error.

I have also tried downloading drivers / setup programme from HP site and that hasn't work either. I don't know hat else to try?

The printer used to work from the PC but when i was having some trouble I tried a factory reset on the printer, the problem seems to have happened since then although it works from all other devices just not my PC?

Any ideas? Thanks

Dragon-Fur · ‎05-18-2020

@James19812

Edits - Correct dead link entry

First, try this version of the Doctor:

Having offline, installation, or odd connection issues?

Use this version of the Doctor first:

HPPSdr.exe

Information / version file

HPPSdr.xml

No Joy?

Your Full Feature Software Support / Driver page

HP ENVY 5540 series Full Feature Software and Drivers

Other...

The normal uninstall can leave bits of printer software in various parts of the file system. It doesn't always do so, it can happen.

Download and Save your Full Feature Software
Uninstall the existing printer software from Programs and Features
Check / Remove any leftover printer entries (Details included later in this message)
If anything is removed / adjusted, Restart the computer and log in
Install your printer software
Restart the computer and log in

(Start)

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked. Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software

Uninstall existing printer software from Programs and Features

Method One - Control Panel > icon view > Programs and Features >

Search or Scroll down

Uninstall the printer software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft: Fix problems that block programs from being installed or removed

Remove - Printer Drivers – Lurking in Devices and Printers

Check / Remove

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

If any devices are removed, Restart the computer and log in

Remove – Print Server Properties / Printers in Print Manager

Check / Remove

There are several ways to get to this data - choose one with which you are comfortable and that works on your version of Windows.

Method – Print Server Properties

Control Panel > icon view > Devices and Printers > Left-Click on any printer device (even OneNote)

Along the horizontal ribbon, Open Print server properties > Tab Drivers

or

Windows key + r (opens "run" window) > type printui.exe /s /t2

Complete this action for every instance of every printer entry you find in the list you have open.

Click OK to save changes and exit the menu

OR

(Alternative) Method – Print Management

Pro versions of Windows:

Control Panel > icon view > Administrator Tools > Print Management

or

Windows key + r (opens "run" window) > type printmanagement

Right-Click on each printer entry to Highlight and Delete

Delete / remove every instance of every printer entry you find in the list

or

Open Section Print Servers > Open Subsection Your computer (Local) > Open Subsection Drivers

Right-Click on each printer entry to Highlight and Delete

Delete / remove every instance of every printer entry you find in the list

Check / Remove - Printer Software – Lurking in the Device Manager

Check / Remove

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

If any devices are removed, Restart the computer and log in

Check / Remove - Printer Software – Lurking in the User Account

NOTE: This is is generally only necessary when other options have failed.

Check / Remove

Clear Temp Folder in AppData

Method >> Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR

Method >> Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

Clear HP Printer mention in AppData\Local\HP

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Reminder:

HP Smart for Windows is an application - it is found in Settings > Apps > Apps and Features
There is unlikely any "HP Smart printer software bits" from the application in your AppData folder.

Installation – Full Feature Software

~~Open Category Software and Drivers (possibly subcategory Software-Utility) in your printer Support Website~~
Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.

Use your downloaded / saved Full Feature Software installation file...

Open File Explorer
Navigate to the folder in which you saved the installation file (likely Downloads)
Right-Click on the installation package and “Run as Administrator”
After the software is installed, Restart the computer and log in

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5540 All-in-One Printer series

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

Dragon-Fur

James19812 · ‎05-24-2020

Thanks for the help, i have tried all of what you said and still exactly the same outcome - printer error. Is it pssible for someone from HP to log on to my computer to help sort this out?

Dragon-Fur · ‎05-24-2020

@James19812

We are a volunteer community - we are not HP Support.

Community members do not provide remote login service.

I have added HP contact information for you at the end of this message.

==============================================================================

I am concerned for your definition of "factory reset".

Original Post Content

=======================================================================

Product: Hp 5540

Operating System: Microsoft Windows 10 (32-Bit)

Hi,

I am having trouble getting my hp envy 5540 to print from my main pc. It works from other devices and it used to work from this one. I have tried removing the device and and adding the drivers in everyway I can think of but although in add device it always find the printer it is saying drive unavailable? and if you send something to print it just says printer error.

I have also tried downloading drivers / setup programme from HP site and that hasn't work either. I don't know hat else to try?

The printer used to work from the PC but when i was having some trouble I tried a factory reset on the printer, the problem seems to have happened since then although it works from all other devices just not my PC?

Any ideas? Thanks

=======================================================================

Question

Did you perform a Network Defaults (as mentioned in the User Guide) or did you actually get into the Service Menu and disturb the printer base setup?

Forgive the "picking" - the distinction is important.

-------------------------------------------------------------------------------------------------

What else?

User Guide - Page 78

Try the Reset option described in subsection:

To check the power connection and reset the printer

-------------------------------------------------------------------------------------------------

What else?

If you have installation, offline, or port issues, assign a TCP/IP port for the printer.

Method – Add printer using TCP/IP

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer control panel (touch Wireless button)

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu: TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

More information may be needed.

OR

Method - Create TCP IP port

Example:

How-to “Create TCP Port” Contributed by greenturtle

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel > icon view > Devices and Printers > Right-Click on the printer > Left-Click Printer Properties > Select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

===============================================================

Be Aware

If you should be private messaged by a random, new community member claiming they will help you if you just hand them your private information (and a credit card), please strongly consider refusing. HP has very strict protocols about remote access. HP will not casually inform you in a Private Message that the service is available. If you do wish to speak / work with HP Support - and we encourage you to do so should you need the help - you must open a case with HP.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

Open website HP World-Wide Support

Select your region and follow the prompts

Option – Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

Sign in or continue as a guest

UK

For faster support, first submit information / case online: HP Customer Support UK

Option - HP Support is on Facebook!

HP on Facebook

READ: HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reminders

HP Support does not publicly post contact numbers. Please submit your case online

Provide all the requested information
Explain the problem > Ask for help
Submit the case
After the case is submitted, Contact information for your area will be displayed on your screen
Wait times can be long – Response centers are very busy.

Be Informed!

Use the serial number of the device to submit the case (do not post that information on the Community).
Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.
HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
Contact information is displayed on your screen after you submit your case online.
HP websites are the only ones allowed to use the HP copyright circle/logo. Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check

Warranty Check – Single or Multiple Devices

NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

If necessary, Select your Country on the main website page or at the bottom (click Flag)
Scroll down > To the right of Check multiple warranties, Click Continue
Enter the Serial Number and Country for one or more devices / systems to be checked
Check the box to verify you are "Not a robot"
Click Submit (at bottom of list entries)
When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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Dragon-Fur

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