Printer does not get activated

[dwcdv]

Hello,

recently I am having a lot of problems with my printer trying to print. (Of course mostly when I need a printout urgently)

I notice that now it keeps on creating copies of the driver. When I go to choose Printer, now it shows HP Office Jet Pro 8620 then HP Office Jet Pro 8620 Copy 1, HP Office Jet Pro 8620 Copy 2 and HP Office Jet Pro 8620 Copy 3.

Before there was never a copy and it printed right away. And choosing each driver, none activated the printer. It just stays in sleep mode. I am using a USB connection. I tried already a lot of things like remove the driver, install new.... it might work for a little while with just one HP Office Jet Pro 8620 driver, but then the problem keeps comming back creating copies and not printing at all.

Your advice will be very appreciated because that drives me crazy.

Thank you

Dorian

WIN 10 64 Bit

[sandytechy20 · Accepted solution]

@dwcdv

Welcome to the HP support community.

I understand that you are getting printer driver installation issues, I am glad to assist you.

Follow these steps to fix the issue:- 

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using full feature driver

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[surjitjohal]

i need help for fix the promble