Printer does not show when I try to AirPrint. All I get is send-to-hp-roam.

[officialee]

I recently got the HP Officejet Pro 9120. I thought I had got it set up ok but when I try to print from my iPad or iPhone the printer is not listed. Instead I get send-to-hp-roam. How do I get it to display the printer name ?!?

[Dragon-Fur]

@officialee 

Welcome to the HP English Community --

Airprint is Apple -- and yes,

If the printer and the iOS device are on the same network, then AirPrint is supported.

For both AirPrint and HP Smart Mobile, make sure your tablet / phone have both Location Services and Bluetooth switched on during the initial connection.

What?

The printer does not support Bluetooth - the applications use Location and Bluetooth to "touch" the printer's connection to the network and make sure it is available.

Setup and Details are included later in this message.

Likely already done --

Connect the printer to your network,

and

Check that AirPrint is switched on in Embedded Web Server (EWS).

General Example - EWS - Network > IPv4 - Wireless

EWS_9135_Network_Wi-Fi_IP_Config_IPv4_1

General Example - EWS - Network > Advanced Settings

EWS_9135_Network_Advanced_AirPrint_1

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- Airprint –

HP Document

 HP printer setup (Apple AirPrint for iPhone, iPad)

- HP Document -

 HP Printers - No AirPrint Printers Found error (iOS, iPadOS)

and

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

------  -----  -----  -----  -----  -----

 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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OR

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OR

• HP OfficeJet Pro 9120r All-in-One Series
• HP OfficeJet Pro 9120b All-in-One series
• HP OfficeJet Pro 9120e All-in-One series
• HP OfficeJet Pro 9120 All-in-One series

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