Printer driver for HP color laser jet CP1215 does not work in Windows 11

[pen45]

Printer driver for HP color laser jet CP1215 does not work in Windows 11.

I downloaded the printer driver executable file from the HP website, "ljcP1215-HB-pnp-win64-en.exe" Installed it and the printer cannot be found to be installed on my computer.  cannot see it in the list of printers.    Seems that it says it is installed but not really.

Prior to that I installed it, and it seemed to work fine printing the test page.  Then the next day I tried to print and it said a token was missing.   Therefore I delete the printer and reinstalled the printer driver and now ended up with the problem described above.  

Any guidance provided is appreciated.

[Dragora · Accepted solution]

Hi pen45

Steps to Resolve Installation Issues

**1. Uninstall Existing Printer Driver:

• Open Settings > Devices > Printers & Scanners.
• Select your HP Color LaserJet CP1215 and click Remove.
• Go to Control Panel > Programs > Uninstall a Program and uninstall the printer driver from there.

**2. Restart Your Computer:

• Restart your computer to clear any residual driver files.

**3. Download the Correct Driver:

• Ensure you have downloaded the correct driver from HP's official website.
• Download the ljcP1215-HB-pnp-win64-en.exe file again.

**4. Install the Driver:

• Right-click the downloaded driver file and run it as an administrator.
• Follow the on-screen instructions to complete the installation.

**5. Connect the Printer:

• Make sure your printer is turned on and connected to your computer via USB.
• Ensure the printer is connected securely and the USB port is functional.

**6. Add Printer Manually:

• Go to Settings > Devices > Printers & Scanners.
• Click Add a printer or scanner.
• If Windows doesn’t find the printer automatically, click The printer that I want isn’t listed.
• Choose Add a printer using a TCP/IP address or hostname or Add a local printer or network printer with manual settings.
• Follow the prompts to manually add the printer.

**7. Check Compatibility Mode:

• If the driver installation seems to be problematic, try running the driver installation file in compatibility mode.
• Right-click the driver file (ljcP1215-HB-pnp-win64-en.exe), select Properties.
• Go to the Compatibility tab, and check the box Run this program in compatibility mode for, selecting Windows 10 or an earlier version.
• Click Apply and OK.

**8. Update Windows:

• Ensure your Windows 11 is up to date. Go to Settings > Update & Security > Windows Update, and check for updates.

Additional Troubleshooting

**1. Check Windows Print Spooler Service:

• On your computer, open Services (you can search for it in the Start Menu).
• Locate Print Spooler, right-click it, and select Restart.
• Ensure the service is set to Automatic.

**2. Use HP Print and Scan Doctor:

• Download and install HP Print and Scan Doctor.
• Run the tool to detect and fix any issues with your printer setup.

**3. Check Firewall and Antivirus:

• Ensure that your firewall or antivirus is not blocking the printer driver or printer communication.
• Temporarily disable them to test if the printer can be installed correctly.

If the above steps do not resolve the issue, consider reaching out to HP support for more specific guidance related to the HP Color LaserJet CP1215 printer driver compatibility with Windows 11.

I hope the above is helpful

[pen45]

Thank you very kindly Dragora.

I appreciate the prompt response, and the instructions worked.

Much thanks and appreciation.

Have a good day!

Pen45

[pen45]

Thank you Dragora.  

I followed your instructions and it worked.  One has to be careful to ensure that the printer is not connected to the laptop until  time to do so in the instruction sequence you provided.  That was my initial error.

Have a nice day! 

Pen45

[Dragora]

Hi pen45

Excellent, I'm glad it was helpful.🤗