Printer driver for Officejet K7100 - HP Laptop running Windows 10 home 64 bit version 20H2

[eddiebs]

HI All

I am running Windows 10 Home 64 bit  - version 20h2  on an HP laptop and my HP Officejet K7100 has stopped working.  It was fine before the upgrade to windows 20H2 and then it stopped working - my HP Epson printer still works so I know it is the driver and not the laptop

I have installed the HP print and scan app and that does nothing

So I need a new driver for the HP Officejet K7100 printer

Any thoughts or guidance much appreciated

[TEJ1602]

@eddiebs, Welcome to HP Support Community!

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!