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‎04-02-2023 05:01 AM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Other

Trying to install the printer drivers for the HP Officejet Pro 8620 on a Mac Mini M2 Pro running Ventura 13.3

When I get to "Add and Verify Your Device" in the installation procedure, I get the error "Cannot configure the devices software"

Have already added the printer in the "Printers&Scanners" section of system settings.   I can use the printer via AirPrint, but I cannot install the HP drivers for full functionality.

Anybody has a solution?

Category:
1 REPLY 1

‎04-02-2023 11:05 AM

HP Recommended

Hi,

Try following the Resolution section below, I believe this should help:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...


Shlomi



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