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‎06-23-2022 12:01 PM

HP Recommended
Product: HP LaserJet Pro MFP M148fdw
Operating System: Microsoft Windows 10 (64-bit)

The printer regularly stops working.  Deleting and re-loading the printer driver files is not working.  I am using the full-pack option on the printer driver choices from hp.

Category:
3 REPLIES 3

‎06-23-2022 12:46 PM - edited ‎06-23-2022 12:48 PM

HP Recommended

Here's what you need to do:

 

download only this software

 

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
    or
    - Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable, switch off the printer
    - right-click Start, search for "control panel" and open "Programs and Features"
    uninstall all HP printer software > via "Programs and Features"
    - right-click Start, search for "control panel" and open "Devices and Printers"
    In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  2. Restart the PC
  3. Close all programs
  4. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the Full_Webpack-44.9.2760-LJM148M149_UWWL_4-1_Full_Webpack.exe
  5. The installation was completed successfully, now you must ...
    Software asks for the type of connection, turn on the printer and wait until the printer is fully initialized.
    then continue
  6. Restart the System again < important, a must
  7. Now the installation is complete.

If everything works, then the 2nd software package, File name: Readiris15ProHPWin.zip, can be unpacked and installed

 

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

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Was this reply helpful? Yes No

‎06-26-2022 11:06 AM

HP Recommended

I followed these instructions TO THE LETTER twice!  No joy.  This does not resolve the problem.

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‎06-26-2022 11:08 AM

HP Recommended

There is NO file that size - there are two, but neither is that file size.  My computer could not unpack the readiris zip file.That was just the beginning of the issue.  

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