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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ali10553
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Printer driver stuck at this screen

HP Recommended
Laser Jet Pro M12w
Microsoft Windows 10 (64-bit)

[personal information removed]

 

 

i have tried every thing already on the forum

restarted pc

restarted printer

plugged out printer's usb cable, and when this screen appeared then plugged it in. Tried each and everything but nothing is working and it's not detecting printer and stuck on this screen.

3 REPLIES 3
Betty0610
HP Support Agent
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@Ali10553

 

Welcome to the HP Support Community.

 

I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Ali10553
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no its not working.

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Betty0610
HP Support Agent
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Do you have any other computer to try installing these drivers on?


I am an HP Employee

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