Solved: Printer driver suddenly not recognized. Since windows 10 upd... - HP Support Community

TangoParrot · ‎01-27-2018

I cannot print. Printer was printing fine up to 2 days ago when windows did an update.

Now for 2 days, my pc will not recognize the printer driver. It is the correct driver from HP.

I have uninstalled and reinstalled the drivers, several times. The diagnostics takes me around in circles, but never corrects the problem.

I have 3 other computers that will print fine except my MAIN pc which I NEED to print, will not print.

Any advice would be GREATLY appreciated.

ShlomiL · ‎01-27-2018

Hi,
Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

ShlomiL · ‎01-27-2018

Hi,
Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

TangoParrot · ‎01-27-2018

Thank you for your reply Shlomi. I am not very good with the technical side of computing. I appreciate your advice and instructions, but i will have to get someone that understands your instructions and when i do, i will let you know if your instructions worked. Thank you.

TangoParrot · ‎01-28-2018

THANK YOU! THANK YOU! Shlomi

Your recommendations worked perfectly.

My printer is now working. THANK YOU.

leanne1968 · ‎08-30-2018

What do you mean "browse"

Printer driver suddenly not recognized. Since windows 10 update

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