• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎07-26-2026 11:48 AM

HP Recommended

HP Color LaserJet Pro M252dw - Out of the blue the printer doesn't show up, says driver unavailable. Tried to install new driver, which failed. Tried to install full software and driver, which failed. No idea what happened or what to do.

Category:
Reply
3 REPLIES 3

‎07-26-2026 12:40 PM

HP Recommended

 I am guessing that a Windows update replaced the driver with a generic one that does not work.

Run the following app from the command line

printui /s




BeemerBiker_0-1785091027558.png

 



Remove all references to the HP printer.

Install the full feature driver and then search for the printer. You must have the full feature driver. This search may fail if the printer is in Wi-Fi direct mode and not connected to the router.


BeemerBiker_1-1785091027727.png

 



Let me know what you find out.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No

‎08-26-2026 04:33 PM

HP Recommended

Thanks, BeemerBiker. There was no hint of an HP printer driver. Ran the full feature driver install twice, it fails after a long wait on 99%. "An install operation took too long to execute. This is a fatal error preventing product use."

Reply
Was this reply helpful? Yes No

‎08-26-2026 08:00 PM

HP Recommended

Install HP Universal Printer driver

>> https://ftp.hp.com/pub/softlib/software13/COL39348/lj-95981-14/upd-pcl6-x64-6.4.1.22169.exe

 

Then you may need to Add printer from Windows > Settings > Printers > Add Printer option.

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->