• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-04-2024 07:48 AM

HP Recommended
Product: HP Smart Tank 5102 All-in-One Printer

Anyone help me find a Windows 7 driver for my printer?  I bought this printer based on the sytem requirments stamped on the box only to find out later that HP will not be honoring that implied agreement.  Windows 7 is no longer supported.  All I am given for soultions is to upgrade my OS which will make a bunch of other programs I use for work obsolete so I will be paying for upgrades  or monthly fees besides this new printer.  Sounds like a ransom wear scam kinda, lol.  The printer driver that exists probably even works for Windos 7 it is just buried inside HPSmart which requires Windows 10/11 and it will install whatever I need for me.  I bet HP could ZIP it to me but they seem uninterested in solving a problem they created.

I was about to file a complaint with consumer protection for false advertizing but I thought I would check with other users hoping they would be more helpful then the "people / chat bots" I have chatted with thus far.

Anyone have an option to get this printer working that doesn't involve hundreds of dollars more then the printer already cost me?

Category:
1 REPLY 1

‎05-04-2024 10:05 AM - edited ‎05-04-2024 10:07 AM

HP Recommended

According to the printer documentation, windows 7 32/64 bit is fully supported.

This is the full feature software for 7x64

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.7.5630-SJ0001_Full_We...

 

Is the problem connecting the printer to the network (modem) or directly to the PC ?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.