Printer drivers corrupt after install

[Mose42]

I cannot print in color the next day after I install the drivers. Now I see that only the Basic drivers were installed and I cannot install the full set.

[TEJ1602]

@Mose42, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

If the issue persists, try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mose42]

Thank you for responding 🙂

I have done what you suggested over half a dozen times.  The problem persists 😞  I'm almost certain it is something in my setup that is causing the problem. I've used HP PCs and printers since moving to Windows from MAC and love HP products - I switched about 20 years ago lol - guess that sort of dates me 🙂

The one thing I would suggest for HP is response popups. This I've heard from numerous HP users ... you are never certain where you are when installing HP programs, drivers, etc. It is almost as if the dashboard designers assume users are programmers and know what to do next 😞 ...   

[TEJ1602]

@Mose42

Thanks for replying!

To isolate the issue further remote assistance is required.

Please reach out to the HP Support in your region regarding help.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!