Printer drivers

[RCP241]

I am setting up new printer and the printer drivers will not download. The scanner is recognized and the printer physically works but I have no way to access the printer. Error message just says download failed and to call support. Support just keeps telling me to download drivers.  HELP!!!!

[greenturtle]

Hi,

Thanks for using the HP Forums.

If it's a download issue, then please check your internet connection.  We can't help as it's not a printer issue.

Else, can you download using a friend's internet and then copy the file to a thumbdrive and then install on your PC?

Thanks.

[RCP241]

The internet connection is fine. I have received my wireless IP confirmation and printer email address. The 5661 shows up in my devices but only as a scanner. I have tried troubleshooting and that still has not resolved the problem.

[greenturtle]

Hi,

Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[RCP241 · Accepted solution]

Thanks for all of your suggestions. I ended up removing all password protection and it finally accepted the download. Everything is working fine now.

[greenturtle]

Hi @RCP241, 

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!