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‎04-30-2020 09:53 AM

HP Recommended
Product: HP OfficePro 6978

I can't successfully reset my computer. I've followed instructions to turn off and restart 6-7 times. It always ends with "There is a problem with the print system. Turn the printer Off, then On. If you continue to get this message, contact HP  0x6100004a. My printer is, of course, well out of warranty. Help!

1 REPLY 1

‎05-10-2020 07:39 AM - edited ‎05-10-2020 01:50 PM

HP Recommended

Hi @HelpDLC

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Problem with printhead"

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document -Error Indicates Faulty Printhead

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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